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  • Omni-Channel Contact Centre

    Increase customer satisfaction by over 25% and deliver exceptional customer experience by managing all channels in a single universal queue

  • Customer Service CRM Software

    Provide rapid, personalised customer service by providing your agents with all the information they need on one single, intuitive user interface

  • Field Service Management

    Improve service delivery and response rates by over 20% with an end-to-end service management solution that is tailored to suit your business

Award-winning providers of Contact Centre, Customer Service CRM and Field Service Management technology and experts in building solutions around complex business processes.

LATEST MPL SYSTEMS NEWS

  • consumer experience

    One Customer, How Many Agents?

    15th February, 2017

    Putting aside the hype, are retailers managing to deliver an Omni-Channel experience? Is this consumer experience familiar to you? As a consumer, a couple of weeks ago, I purchased a product (the details of which are not important) from a well-known and large in size retail brand. While using it in it’s fairly new state, […]

  • mplsystems & injixo

    mplsystems & injixo integration to transform...

    31st January, 2017

    mplsystems & injixo integration to transform productivity in contact centres: Combining mplsystems’ pioneering contact centre and customer service technology with injixo’s workforce management software, the integrated solution brings a dynamic collaboration for improved productivity and customer experience. The first of several customers to benefit, is a leading business process outsourcing organisation. Now with mplsystems’ unified agent […]

  • Intelligent-Customer-Routing

    The Future of Intelligent Customer Routing

    17th January, 2017

    Routing customer queries to the best skilled agent to deal with them is the foundation of every contact centre. As consumers continue to increase the amount of channels they communicate with the company via, it becomes increasingly difficult, and yet crucial, for contact centres to assign them in a timely manner. For example: after speaking […]

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • LogoA4Italienne2006

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • LogoA4Italienne2006

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • LogoA4Italienne2006

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »