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  • Omni-Channel Contact Centre

    Increase customer satisfaction by over 25% and deliver exceptional customer experience by managing all channels in a single universal queue

  • Customer Service CRM Software

    Provide rapid, personalised customer service by providing your agents with all the information they need on one single, intuitive user interface

  • Field Service Management

    Improve service delivery and response rates by over 20% with an end-to-end service management solution that is tailored to suit your business

Award-winning providers of Contact Centre, Customer Service CRM and Field Service Management technology and experts in building solutions around complex business processes.

LATEST MPL SYSTEMS NEWS

  • omni-channel integration

    3) Stronger Omni-Channel Integration

    29th November, 2016

    Stronger Omni-Channel Integration: Omni-channel is a term that started off as a buzz word and has now transpired into a concept that customers expect to find and that companies continually strive but fail to implement well. So many businesses are still working in separate silos when it comes to handling communication from different channels. It is […]

  • messaging apps & support

    2) Messaging Apps & Support

    22nd November, 2016

    Messaging Apps & Support: Leading on from our first prediction for the customer service trends of 2017, our second, is that of the messaging apps & support that is offered through them. During the course of this last year, it has become increasingly popular for customers to be talking to companies over WhatsApp or Facebook […]

  • Intelligent Self-Service Options

    1) Intelligent Self-Service Options

    15th November, 2016

    Intelligent Self-Service Options: Throughout 2016, customer service has spread across conventional, private and social communication channels even further than ever. With each year bringing savvier customers, they now enter the service and support arena with a variety of possible context, knowledge and skill. Service itself has adapted to this so that it now engages with […]

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • LogoA4Italienne2006

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • LogoA4Italienne2006

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • LogoA4Italienne2006

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »