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  • Omni-Channel Contact Centre

    Increase customer satisfaction by over 25% and deliver exceptional customer experience by managing all channels in a single universal queue

  • Customer Service CRM Software

    Provide rapid, personalised customer service by providing your agents with all the information they need on one single, intuitive user interface

  • Field Service Management

    Improve service delivery and response rates by over 20% with an end-to-end service management solution that is tailored to suit your business

Award-winning providers of Contact Centre, Customer Service CRM and Field Service Management technology and experts in building solutions around complex business processes.

LATEST MPL SYSTEMS NEWS

  • intelligentresponse

    mplsystems’ intelligentResponse Software Overview

    19th September, 2016

    intelligentResponse with Developments that will Make Responding to Multi-Media Customers Easier mplsystems’ intelligentResponse solution encompasses an extensive array of features that allow and help the agent to surpass the customer’s expectations. Embedded within the module, is the automation of email customer service processing; web chat and social media. Contact centres no longer have to rely on […]

  • pr-image

    MPLSYSTEMS VOTED IN THE TOP 3 2016 TOP CONTACT CENTRE...

    15th September, 2016

    The winners of Call Centre Helper’s Technology Awards have just been announced and yes, you guessed it, mplsystems have come in the top 3 once again. Winners of the 2014 award, mplsystems are the only vendor to be voted in the Top 3 in the last two consecutive evaluations. With the judging panel made purely […]

  • abandoned-contact-centre

    Will Virtual Assistance Eradicate Human Agents in the...

    12th September, 2016

    Virtual assistance (VA) and digital self-service technologies are predicted to have the greatest impact within customer service centres going forward. With more and more enquiries coming through a range of live channels, it is paramount for companies to be where their customers are and also to meet their ever increasing expectations. The only way to […]

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • LogoA4Italienne2006

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • LogoA4Italienne2006

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • LogoA4Italienne2006

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »