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About mplsystems

Mplsystems is an award winning provider of Omni-Channel contact centre, customer engagement CRM and field service management software.

Established in 1994, mplsystems portfolio now provides a wide range of innovative customer contact technologies including advanced call handling and campaign, email management, web chat and self-service, customer service CRM, scheduling and mobile field service, all available on premise or SaaS.

Mplsystems offer a unique, configurable, modular approach which enables us to build engagement solutions around each organisations individual processes and existing systems. The unique innovation have led to our inclusion as one of only 2 European companies in the 2015 Gartner Magic Quadrant for the CRM Customer Engagement Centre. This is in addition to numerous analyst listings and awards including our number 1 position in the CCH Contact Centre Technology Awards. We are also a Microsoft Gold partner and are G-Cloud 5 public sector framework accredited.

Mplsystems works with many clients globally including major brands such as Babcock International, Aviva and Iceland through to small, start-up businesses who use the technology to better manage their customer experience or field service operations.

 

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WHERE DID YOU HEAR ABOUT US?

SUCCESS STORIES »

Fitness First Transform Customer Service with a Unified Agent Desktop
Read more »

Metric Group increase service response times by 15%
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WEBINARS »

10 Clever Ways to Improve Contact Centre Performance
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WHITE PAPERS »

4 Key Factors that Define a Unified Agent Desktop
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7 Key steps to achieving customer service excellence in the service industry
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BROCHURES »

End-to-end Field Service Management
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LATEST NEWS »

mplsystems expands sales team with new appointment
30th June, 2016
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Brexit Results & mplsystems
27th June, 2016
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Engaging Customer Relationships & Experiences in the Digital Age
9th June, 2016
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  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Impression

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • Robert Woodhead Website

    The team at Woodhead One see our solution from mplsystems as a true differentiator and a feature that is now helping us win new business.

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Impression

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • Robert Woodhead Website

    The team at Woodhead One see our solution from mplsystems as a true differentiator and a feature that is now helping us win new business.

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • Aviva_logo_portrait

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • babcock-logo

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • Impression

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • FF_Line_Logo_CMYK black

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • Ford Retail Website

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • Gamcare JPEG

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • Metric Website

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • Robert Woodhead Website

    The team at Woodhead One see our solution from mplsystems as a true differentiator and a feature that is now helping us win new business.

    Read More »

  • Sensilab website

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • hi res logo

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • studio_moderna_logo

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • tcs jon huxley

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Together logo cyan master

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »