Mplsystems is an award winning provider of Omni-Channel contact centre, customer engagement CRM and field service management software.
Established in 1994, mplsystems portfolio now provides a wide range of innovative customer contact technologies including advanced call handling and campaign, email management, web chat and self-service, customer service CRM, scheduling and mobile field service, all available on premise or SaaS.
Mplsystems offer a unique, configurable, modular approach which enables us to build engagement solutions around each organisations individual processes and existing systems. The unique innovation have led to our inclusion as one of only 2 European companies in the 2015 Gartner Magic Quadrant for the CRM Customer Engagement Centre. This is in addition to numerous analyst listings and awards including our number 1 position in the CCH Contact Centre Technology Awards. We are also a Microsoft Gold partner and are G-Cloud 5 public sector framework accredited.
Mplsystems works with many clients globally including major brands such as Babcock International, Aviva and Iceland through to small, start-up businesses who use the technology to better manage their customer experience or field service operations.
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