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Field Service Management

mplsystems are leading providers of end-to-end field service management solutions

As part of our end-to-end field service management solution offering we provide: service desk software, workforce scheduling  and the latest mobile field service apps. mplsystems’ unique modular approach enables us to tailor a solution around each organisations individual processes, whilst maintaining the cost and rapid implementation time scales of an off-the shelf package.

Due to the unique capabilities of our solution, some of the world’s leading organisations including Cofely, Balfour Beatty Workplace and Metric Group have transformed the way they work achieving a 76% reduction in on-going IT costs, saving over 2,000 hours of maintenance time and improving first time fix rate by 20% through a more efficient and streamlined way of working.

  • Service Desk Software

    mplsystems service desk solutions are far more than CRM and instead blend all call and emails handling functions with case management and CRM on to a single service management desktop.

  • Workforce Scheduling Solutions

    Single, simplified view of the entire service delivery team and schedule

  • Mobile Field Service

    Mplsystems’ mobile field service apps link the mobile field worker directly to the contact centre, whether they are engineers, sales people, cleaners or other service personnel

  • Self-Service Software

    Customers are increasingly demanding control via self-service, in fact by 2018 Gartner predict that 2/3 of customer service interactions will be self-service

  • Mobile Field Sales

    Whatever your field sales staff are selling, having instant access to customers details, previous purchases, online order forms and other essential sales tools makes the difference when it comes to closing business.

  • Spares, Parts & Inventory Management

    mplsystems’ parts and inventory management capability ensures efficient replenishment and distribution of stock for technicians out in the field, dealing with repairs and maintenance. Analyse common faults and manage parts suppliers.

  • Reporting & Analytics

    A full reporting suite is provided which can produce real time dashboards and scheduled reports that can be automatically distributed via email or a web portal.