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Field Service Management

Complete end-to-end field service management

From real-time scheduling & optimization; workforce mobile apps and parts management, to CRM, mplsystems provide a complete solution to meet the field service needs of your organisation. mplsystems offer a uniquely configurable solution which is mapped around an organisation’s individual processes and is integrated alongside existing systems. What really sets us apart is the ability to configure these process centric applications in a matter of weeks, as opposed to the months or years that is typical of alternative solutions which involve expensive customisation and integration.

  • Service Desk Software

    Much more than a customer portal, mplsystems’ service desk software offers a complete CRM, multi-channel contact handling and works order system, together with warranty and contract management; asset; parts & stock management; integrated payment & invoicing and project planning, all as part of a single, simple desktop application.

  • Scheduling & Workforce Optimisation

    Intelligent scheduling and optimisation of field workforce in response to real-time changes and field events.

  • Mobile Workforce Apps

    Providing extensive functionality including: job; parts management; rota management; payment; upsell and quoting tools, customer satisfaction and data collection, mplsystems’ mobile apps link the field worker to the organisation and customer in real-time.

  • Customer Self-Service & Portals

    Transform customer experience with intelligent self-service from mplsystems, enabling customers to book; check statuses; make changes and manage their contracts in real-time.

  • Mobile Field Sales

    Whatever your field sales staff are selling, having instant access to customer details, previous purchases, online order forms and other essential sales tools makes a difference when it comes to closing business.

  • Spares, Parts & Inventory Management

    mplsystems’ parts and inventory management capability ensures efficient replenishment and distribution of stock for technicians out in the field, dealing with repairs and maintenance.

  • Business Intelligence & Analytics

    Measure, report, analyse, and continuously improve: Key Performance Indicators differ for every organisation; with mplsystems’ analytics module, users can configure their statistics around specific metrics.