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Omni-channel Contact Centre

Innovative Omni-channel contact centre solutions

These solutions can be delivered on premise or in the cloud. Each solution is tailored to suit the precise needs of your individual businesses. From self-service solutions and mobile apps and social media tools. mplsystems offer a complete range of customer contact solutions designed to sit alongside current call centre technology.

intelligentContact from mplsystems

mplsystems’ Omni-channel contact centre solution, intelligentContact, was voted Number 1 Contact Centre Technology in Call Centre Helpers Awards. This was ahead of offerings from vendors such as Aspect Software, Interactive Intelligence and NewVoiceMedia. The solution was also recognised by Gartner in their Magic Quadrant for CRM Customer engagement and Contact Centre as a Service.

  • Omni-Channel Contact Centre

    mplsystems offers a unique Omni-Channel Contact Centre solution, blending, queuing and routing for phone, email, chat, social and self-service channels

  • Email Management Software

    Mplsystems email management allows businesses to transform their customer service by enabling them to respond to email enquiries faster & with better quality

  • Web Chat & Messaging Apps

    mplsystems web chat software provides a quick to integrate, simple to use facility to blend into your contact centre alongside calls, emails and social contact

  • Omni-Channel Process Designer

    mplsystems offers a unique Omni-Channel Process Design Tool, enabling the simple creation of blending, queuing and routing to provide real performance monitoring for supervisors in contact centres

  • Social Media Customer Service

    Mplsystems offer a solution for both social monitoring and dealing with social customer service enquiries.

  • Contact Centre Telephony

    mplsystems’ platform incorporates all the ingredients of a traditional call centre ACD, but in addition provides the widest range of non-voice applications in the market

  • Call Centre Dialling Software

    Seamlessly blend inbound calls with outbound campaign calls and scheduled call backs for maximum efficiency

  • Workforce Optimisation

    Empowering agents with the right skills and motivation involves a complex suite of diverse and integrated workforce optimisation tools.

  • Contact Centre Analytics

    mplsystems provide custom contact centre reporting & analytics tools to create full visibility of performance