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Customer Stories

Award Winning Customer Contact Solutions for some of the worlds leading organisations

mplsystems are award-winning providers of Contact Centre, Customer Engagement and Field Service solutions and are experts in building solutions around complex business processes. As a result of our unique technology offering, mplsystems works with many clients globally including major brands such as Babcock International, Aviva and Iceland through to small, start-up businesses who use the technology to better manage their customer experience or field service operations. Please find below a range of our success stories to find out more about the solutions we have provided for our customers.

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    Ecomaster

    Leading Furniture repair specialist, Ecomaster, selects mplsystems for end-to-end service delivery solution

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    CarShop

    CarShop, the UKs leading Car Supermarket Group has selected mplsystems to provide an integrated CRM and multi channel contact system to support its nationwide sales operation.

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    Babcock International

    mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

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    Aviva

    mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

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    Fitness First

    The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

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    Engie

    mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

  • Gamestec

    Gamestec

    The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’

  • Metric Website

    Metric Group

    mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

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    Studio Moderna

    mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

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    Together Housing

    mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

  • Ford Retail Website

    Ford Retail Online

    mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

  • Express Medicals

    Express Medicals

    mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

  • Global Blue

    Global Blue

    mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

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    SSS UK

    mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

  • Sensilab website

    Sensilab

    mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

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    TCS JOHN HUXLEY

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

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    Gamcare

    mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels