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  • The only way to deliver true omni-channel experience

    A unified agent desktop

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  • Contact Centre Gartner 2017 Magic Quadrant CCAAS

    Gartner Visionary

    Gartner names IFS | mplsystems a Visionary in the 2017 Magic Quadrant for CCaaS Western Europe, for the 3rd consecutive year

    Download the Report

  • Artificial Intelligence & Chatbots to Boost Agent Productivity

    Start your contact centre technology integration today

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  • Omni-Channel Contact Centre

    One simple solution to allow you to engage seamlessly with customers on any channel, be it calls; email; chat; social or mobile.

  • Customer Service CRM Software

    Rapid, personalised customer service, providing agents with all customer information that they need, on an intelligent user interface.

  • Field Service Management

    Transform field workforce productivity and deliver exceptional customer experience with mplsystems' pioneering end-to-end service management solutions.

IFS-mplsystems – Making Customer Service Simple.

Providing end-to-end Contact Centre, Customer Service & Field Service Solutions

LATEST MPLSYSTEMS NEWS

  • Customer Experience

    How Disconnected Systems are Destroying the Customer...

    13th July, 2018

    When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX). Research supports that organisations increasingly acknowledge that the CX is an important competitive differentiator and it must be leveraged at all available opportunities. One of the most important places to ensure that people, processes and […]

  • Retail Service Experience

    How to balance people and bots in your retail service...

    3rd July, 2018

    One of the greatest stumbling blocks for organisations within the retail service experience is the transition from an AI-based interaction to live agent assistance. When done poorly, the effects ripple across both the customer and agent experience.  But, when the right balance is achieved, and the two systems work in harmony, both the agent and […]

  • Contact Centre Desktop

    The Contact Centre Desktop Data Mashup

    26th June, 2018

    The True Unified Agent Contact Centre Desktop Call & contact centres today have to make use of multiple software applications, systems and databases to handle customer queries. From ERP to CRM and finance systems, agents need to navigate numerous screens while keeping customers on hold to find all the relevant data. This infographic: The Contact Centre Desktop […]

  • IFS-mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • IFS-mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • The Unified Desktop solution from IFS-mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • IFS-mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • IFS-mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • IFS-mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • IFS-mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • IFS-mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • IFS-mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • IFS-mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • IFS-mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • IFS-mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • field service apps

    TCS JOHN HUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • IFS-mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • IFS-mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • IFS-mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • The Unified Desktop solution from IFS-mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • IFS-mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • IFS-mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • IFS-mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • IFS-mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • IFS-mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • IFS-mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • IFS-mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • IFS-mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • IFS-mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • field service apps

    TCS JOHN HUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • IFS-mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »

  • IFS-mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • IFS-mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

    Read More »

  • The Unified Desktop solution from IFS-mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • IFS-mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • IFS-mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • IFS-mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

    Read More »

  • IFS-mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • IFS-mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

    Read More »

  • IFS-mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

    Read More »

  • IFS-mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • IFS-mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

    Read More »

  • IFS-mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

    Read More »

  • field service apps

    TCS JOHN HUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • IFS-mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels

    Read More »