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2015 A year in review – A Fantastic year for IFS-mplsystems

17th December, 2015

As Christmas approaches and the team are beginning to wind down for the festive period, IFS-mplsystems wanted to take the time to review 2015 and share what an amazing year it has been for the business.

Undoubtedly one of the most exciting announcements of the year was Gartner announcing they had positioned IFS-mplsystems on the Magic Quadrant for CRM Customer Engagement Centre for the first time. This news was followed by IFS-mplsystems second positioning in October 2015, this time as a visionary on the new Magic Quadrant for Contact Centre as a Service. As a result of this combined success, mplsystems are proud to be one of only two organisations to be positioned on both Gartner Magic Quadrant’s.

In line with this growing industry recognition, IFS-mplsystems saw 2015 as a key time to transform their brand image and as such launched a new corporate website in 2015 (www.mplsystems.co.uk). Whilst keeping the existing, and now well recognised IFS-mplsystems logo, the new website boasts a modern, colourful design which has been extended across all sales and marketing documentation.

“IFS-mplsystems have worked hard in 2015 to refresh the corporate image and start becoming recognised as one of the key players in the industry. This can be recognised not only by our inclusion in the two Gartner Magic Quadrants but also the fact that IFS-mplsystems are becoming the supplier of choice by many organisations to carry out complete business transformation projects, which we hope to announce in 2016.” Comments Paul White, CEO, IFS-mplsystems. “These new business wins have helped IFS-mplsystems achieve one of the most successful sales years so far and means 2015 will be the 6th consecutive year we have successfully grown our revenues.”

To retain the businesses growing customer portfolio, IFS-mplsystems introduced their first Customer Conference at Grosvenor House in London in 2015. The team were delighted at the amount of customers that registered for the event and the great feedback from those that attended. As a result of the success of the first customer conference, IFS-mplsystems will now be hosting this on an annual basis, to give customers the opportunity to come together and learn about IFS-mplsystems business plans and product updates. This included the launch of IFS-mplsystems new product “intelligentResponse” which was funded by the UK Government’s Technology Strategy Board to accelerate the development of multi-channel textual analytics solutions for customer service applications. This product has now been successfully implemented in to two of IFS-mplsystems key customers and continues to generate interest from organisations who are facing challenges with the rapid growth in text based customer service.

 “We are extremely honoured to be recognized not only in Gartner’s Magic Quadrant for CRM Customer Engagement Centre but now also as a visionary for Contact Centre as a Service in 2015. We feel this positioning provides validation of our unique capability to create true Omni Channel solutions bringing together CRM and multimedia into a single agent application.” Concludes Paul White, CEO, mplsystems. “The whole team at mplsystems have worked tirelessly to help achieve our ambitious growth plans in 2015. It has been a fantastic year for mplsystems and I believe this success will continue in to 2016.”

 

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