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2018 Service Predictions Reality

IFS’ Global Service Management Industry Director’s Top 3 2018 Service Predictions

3rd January, 2018

2018 Service Predictions:

With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT; in combination with digital twins; AI-powered service organisations and equipping users to service their own assets, are key trends that will impact the service industry, predicts Mark Brewer, IFS Global Industry Director for Service Management.

 

  1. IoT & Digital Twins to Optimise Service
  2. AI-Powered Service Calls to Double
  3. Self-Servicing Growing by 50% by 2020
  4. How to Get There in Reality

 

Author: Mark Brewer

Global Industry Director for Service Management at IFS

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