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How to measure your chatbot’s performance

23rd April, 2018

With deployments of chatbots soaring sky high in the mass of AI-powered technology within customer service, it is imperative to know what metrics and KPIs you are looking for. This infographic summarises all the crucial points that you should be aware of.

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modern-contact-centre-unified-desktop

Ventana Research Perspective Omni-Channel Customer Experiences 2018

Self-service solutions

Evaluation of the Top 5 Customer Self-Service Technologies for Field Service

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