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  • Omni-Channel Contact Centre

    mplsystems offers a unique Omni-Channel Contact Centre solution, blending, queuing and routing for phone, email, chat, social and self-service channels with priorities set based on channel type, agent skills, client SLAs and text analytics

  • Customer Engagement CRM

    mplsystems provides a unique unified desktop solution which presents all the communication tools and customer data an agent requires to effectively engage with a customer.

  • End-to-end Field Service Management

    mplsystems understands that the key objective for any service management organisation is to offer clients excellent and responsive service, whilst managing the cost and efficiency of their team.

  • Self-Service & Automated Response

    Using the power of automation and advanced NLP text analytics to boost agent productivity and customer experience. Find out how mplsystems’ intelligentResponse module can benefit your contact centres today.