Please select a brochure to download from the list below.
Omni-Channel Contact Centre
mplsystems offers a unique Omni-Channel Contact Centre solution, blending, queuing and routing for phone, email, chat, social and self-service channels with priorities set based on channel type, agent skills, client SLAs and text analytics
Customer Engagement CRM
mplsystems provides a unique unified desktop solution which presents all the communication tools and customer data an agent requires to effectively engage with a customer.
End-to-end Field Service Management
mplsystems understands that the key objective for any service management organisation is to offer clients excellent and responsive service, whilst managing the cost and efficiency of their team.
Self-Service & Automated Response
Using the power of automation and advanced NLP text analytics to boost agent productivity and customer experience. Find out how mplsystems’ intelligentResponse module can benefit your contact centres today.
Solve today’s complex scheduling within the field service sector with mplsystems’ AESOP module that whereby same-day issues are dealt with by the software so that staff members don’t have to. Benefit from bottom line savings; boosted productivity & improved customer experience.