Please select a brochure to download from the list below.
Omni-Channel Contact Centre
We offer a unique Omnichannel Contact Centre solution, blending, queuing and routing for phone, email, chat, social and self-service channels with priorities set based on channel type, agent skills, client SLAs and text analytics.
Customer Engagement CRM
We provide a unique Customer Engagement CRM and unified desktop solution which presents to the agent all the communication tools and customer data required to effectively engage with a customer.
Self-Service & Automated Response
Using the power of automation and advanced NLP text analytics to boost agent productivity and customer experience. Find out how mplsystems’ intelligentResponse module can benefit your contact centres today.