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  • Omni-Channel Contact Centre

    We offer a unique Omnichannel Contact Centre solution, blending, queuing and routing for phone, email, chat, social and self-service channels with priorities set based on channel type, agent skills, client SLAs and text analytics.

  • Customer Engagement CRM

    We provide a unique Customer Engagement CRM and unified desktop solution which presents to the agent all the communication tools and customer data required to effectively engage with a customer.

  • Self-Service & Automated Response

    Using the power of automation and advanced NLP text analytics to boost agent productivity and customer experience. Find out how mplsystems’ intelligentResponse module can benefit your contact centres today.