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  • Darren Roos, CEO, IFS (feature shot)

    Darren Roos Appointed CEO of IFS

    5th March, 2018

    IFS Board of Directors hires proven enterprise software leader Darren Roos to succeed Alastair Sorbie as Chief Executive Officer IFS, the global enterprise applications company, today announces it has hired Darren Roos as the Chief Executive Officer of IFS. The appointment is effective 1 April 2018 and aligns with the retirement of Alastair Sorbie at […]

  • IFS

    IFS extends leadership in Service Management with two...

    1st August, 2017

    Enhanced Service Management proposition from IFS now offers integrated omni-channel contact center management, providing a complete and connected end-to-end customer engagement solution IFS, the global enterprise applications company, today announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement […]

  • Merry Christmas

    Merry Christmas & Happy New Year from IFS-mplsystems

    21st December, 2016

    With our last prediction in our Customer Service Trends for 2017 series published, our countdown to a Merry Christmas is done. Looking back on 2016, it has been a fantastic year for us at mplsystems and we wanted to share our highlights with you. This year saw the launch of innovative solutions that have delivered […]

  • Brexit Results & IFS-mplsystems

    27th June, 2016

    At IFS-mplsystems we are a British company who have always been proudly multicultural. Our experts from many countries and cultures collaborate to deliver great value, leading edge solutions. We would like to assure current and future customers that nothing has changed, and we will continue to create business transforming value for clients around the world, regardless […]

  • IFS-mplsystems appoint Tony Rodda as new Business...

    9th September, 2015

    mplsystems announce Tony Rodda has joined the technology company to help further develop their growing portfolio of national accounts

  • IFS-mplsystems launch new responsive website

    15th July, 2015

    mplsystems announce the launch of their new website offering quick and easy access to the company’s unique customer contact solutions.

  • Contact Centre Specialists

    Contact centre specialists, IFS-mplsystems, strengthens...

    12th May, 2015

    mplsystems announce Adam Green has joined the company as a BDM to help further develop their growing portfolio of national accounts.

  • webchat

    Problem gaming charity GamCare unlocks channel flexibility...

    25th September, 2013

    GamCare – a specialist charity offering advice, support and free counselling for the prevention and treatment of problem gambling, has deployed a specialist contact centre solution incorporating intelligent agent desktop and webchat from mplsystems. The deployment will increase the charity’s client handling capacity without requiring additional specialist counsellors. GamCare operates a national telephone and online […]

  • Echo Managed Services

    Echo Managed Services invests in next generation contact...

    25th September, 2013

    Echo Managed Services, a specialist contact management service provider, deploys latest intelligentDesktop and intelligentContact technology to deliver seamless multi-channel capabilities and smart agent desktops 6th November 2013 – Warwick: Echo Managed Services, the specialist contact management service provider, has selected a next generation, contact centre technology platform from mplsystems to optimise the delivery of multi-channel […]

  • field service apps

    mplsystems to provide field service apps to TCS John Huxley

    25th June, 2013

    TCSJOHNHUXLEY, the global leader in the provision of casino equipment, has selected mplsystems to implement a next generation field service management solution to help optimise the performance of its European customer service and support operations. The mplsystems solution integrates customer contact, service management, field service apps, parts management and engineer scheduling activities, and will support […]