Darren Roos Appointed CEO of IFS
5th March, 2018
IFS Board of Directors hires proven enterprise software leader Darren Roos to succeed Alastair Sorbie as Chief Executive Officer IFS, the global enterprise applications company, today announces it has hired Darren Roos as the Chief Executive Officer of IFS. The appointment is effective 1 April 2018 and aligns with the retirement of Alastair Sorbie at […]
IFS extends leadership in Service Management with two...
1st August, 2017
Enhanced Service Management proposition from IFS now offers integrated omni-channel contact center management, providing a complete and connected end-to-end customer engagement solution IFS, the global enterprise applications company, today announces it has completed the acquisition of IFS-mplsystems Limited and Field Service Management Limited. IFS-mplsystems Limited is a provider of omni-channel contact center and customer engagement […]
Problem gaming charity GamCare unlocks channel flexibility...
25th September, 2013
GamCare – a specialist charity offering advice, support and free counselling for the prevention and treatment of problem gambling, has deployed a specialist contact centre solution incorporating intelligent agent desktop and webchat from mplsystems. The deployment will increase the charity’s client handling capacity without requiring additional specialist counsellors. GamCare operates a national telephone and online […]
Echo Managed Services invests in next generation contact...
25th September, 2013
Echo Managed Services, a specialist contact management service provider, deploys latest intelligentDesktop and intelligentContact technology to deliver seamless multi-channel capabilities and smart agent desktops 6th November 2013 – Warwick: Echo Managed Services, the specialist contact management service provider, has selected a next generation, contact centre technology platform from IFS-mplsystems to optimise the delivery of multi-channel […]
IFS-mplsystems to provide field service apps to TCS John...
25th June, 2013
TCSJOHNHUXLEY, the global leader in the provision of casino equipment, has selected IFS-mplsystems to implement a next generation field service management solution to help optimise the performance of its European customer service and support operations. The IFS-mplsystems solution integrates customer contact, service management, field service apps, parts management and engineer scheduling activities, and will support […]
Merry Christmas & Happy New Year from IFS-mplsystems
21st December, 2016
With our last prediction in our Customer Service Trends for 2017 series published, our countdown to a Merry Christmas is done. Looking back on 2016, it has been a fantastic year for us at mplsystems and we wanted to share our highlights with you. This year saw the launch of innovative solutions that have delivered […]
Brexit Results & IFS-mplsystems
27th June, 2016
At IFS-mplsystems we are a British company who have always been proudly multicultural. Our experts from many countries and cultures collaborate to deliver great value, leading edge solutions. We would like to assure current and future customers that nothing has changed, and we will continue to create business transforming value for clients around the world, regardless […]
IFS-mplsystems appoint Tony Rodda as new Business...
9th September, 2015
mplsystems announce Tony Rodda has joined the technology company to help further develop their growing portfolio of national accounts
IFS-mplsystems launch new responsive website
15th July, 2015
mplsystems announce the launch of their new website offering quick and easy access to the company’s unique customer contact solutions.
Contact centre specialists, IFS-mplsystems, strengthens...
12th May, 2015
mplsystems announce Adam Green has joined the company as a BDM to help further develop their growing portfolio of national accounts.