IFS extends leadership in Service Management with two...
1st August, 2017
Enhanced Service Management proposition from IFS now offers integrated omni-channel contact center management, providing a complete and connected end-to-end customer engagement solution IFS, the global enterprise applications company, today announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement […]
Problem gaming charity GamCare unlocks channel flexibility...
25th September, 2013
GamCare – a specialist charity offering advice, support and free counselling for the prevention and treatment of problem gambling, has deployed a specialist contact centre solution incorporating intelligent agent desktop and webchat from mplsystems. The deployment will increase the charity’s client handling capacity without requiring additional specialist counsellors. GamCare operates a national telephone and online […]
Echo Managed Services invests in next generation contact...
25th September, 2013
Echo Managed Services, a specialist contact management service provider, deploys latest intelligentDesktop and intelligentContact technology to deliver seamless multi-channel capabilities and smart agent desktops 6th November 2013 – Warwick: Echo Managed Services, the specialist contact management service provider, has selected a next generation, contact centre technology platform from mplsystems to optimise the delivery of multi-channel […]
mplsystems to provide field service apps to TCS John Huxley
25th June, 2013
TCSJOHNHUXLEY, the global leader in the provision of casino equipment, has selected mplsystems to implement a next generation field service management solution to help optimise the performance of its European customer service and support operations. The mplsystems solution integrates customer contact, service management, field service apps, parts management and engineer scheduling activities, and will support […]