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  • Future-of-connected-field-service-conference-report-featured

    The Future of Connected Field Service: Read our review

    20th March, 2018

    Leading experts – an industry hungry for connected service – and an ambitious agenda drew in a sizeable audience from field service, contact centres and manufacturing to Walton Hall in Warwickshire on the 8th March. The signs all pointed to a great event. The event centred around a common theme, the struggle many service organisations across […]

  • 2018 Service Predictions Reality

    2018 Service Predictions: How to Get There in Reality

    15th January, 2018

    2018 Service Predictions: How to Get There in Reality With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organisations and equipping users to service their own assets […]

  • 2018 Service Prediction #3: Self-Service Growth by 50% by...

    15th January, 2018

    With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organisations and equipping users to service their own assets are key trends impacting the service industry, predicts Mark […]

  • 2018 Service Prediction #2: AI-powered service calls to...

    8th January, 2018

    With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organisations and equipping users to service their own assets are key trends impacting the service industry, predicts Mark […]

  • IoT and Digital Twins to Optimise Service

    2018 Service Prediction #1: IoT and Digital Twins to...

    3rd January, 2018

    IoT and Digital Twins to optimise service and drive the sector toward a data-driven 2018 With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organisations and equipping […]

  • 2018 Service Predictions Reality

    IFS’ Global Service Management Industry...

    3rd January, 2018

    2018 Service Predictions: With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT; in combination with digital twins; AI-powered service organisations and equipping users to service their own assets, are key trends that will impact […]

  • ERP and Big Data key investment areas for digital...

    16th November, 2017

    IFS, the global enterprise applications company, today announces the construction & contracting industry insights from its Digital Change Survey. The results show that companies are focused on driving process efficiencies through investments in technologies for digital transformation. The report outlines that the construction, engineering and infrastructure industry is characterized by its delivery of unique projects, […]

  • Customer Expectations

    Are You Ready for the Connected Customer? Pt3

    5th September, 2017

    PART 3: Exceed Customer Expectations Less than a quarter of field service organisations make effective use of data to drive decisions around productivity, customer experience and worker performance. However, every decision made within the company should be deliberated against a backdrop of the overall impact to the customer experience. The fact that customers are highly […]

  • Connected Company

    Are You Ready for the Connected Customer? Pt2

    31st August, 2017

    PART 2: How do Organisations Adapt? In order to cater for the connected customer, service organisations need to have the appropriate software. A solution that is flexible, so that it can also adapt with time, changing with the evolving demands and needs of the future customer, as well as meeting those of today’s. Mobility is […]

  • Connected Customer

    Are you Ready for the Connected Customer? Pt1

    21st August, 2017

    PART 1: What is a “Connected Customer”? Today’s generation are born with access to unlimited information from the internet. They grow up having their demands responded to by ever-increasing speed defining services.  A combination which shapes their mentality and way of life before they even begin to interact with service organisations for professional, or personal […]

  • IFS

    IFS extends leadership in Service Management with two...

    1st August, 2017

    Enhanced Service Management proposition from IFS now offers integrated omni-channel contact center management, providing a complete and connected end-to-end customer engagement solution IFS, the global enterprise applications company, today announces it has completed the acquisition of IFS-mplsystems Limited and Field Service Management Limited. IFS-mplsystems Limited is a provider of omni-channel contact center and customer engagement […]

  • mplsystems FSME17

    IFS-mplsystems return from Field Service Management Expo...

    26th June, 2017

    IFS-mplsystems FSME17: After a busy week at the Field Service Management Expo (FSME17), IFS-mplsystems are delighted to announce a new record of visitor numbers at their stand throughout the show. Taking place in ExCeL London over three days, the expo enjoyed particular success this year and will see a growth in the coming 12 months, […]

  • AESOP

    AESOP: Advanced Engineer Scheduling Optimisation &...

    6th June, 2017

    IFS-mplsystems transform field service efficiency with new AESOP scheduling & optimisation module: ensuring that organisations can offer rapid response to in-day jobs, provide precise time slots and manage delays, changes and overruns, all without compromising on workforce efficiency. What is it? IFS-mplsystems will be launching their pioneering AESOP scheduling and optimisation module at the Field […]

  • exhibit at the Field Service Management Expo

    IFS-mplsystems to Exhibit at the Field Service Management...

    30th May, 2017

    Offering Complete End-to-End Service Management Award-winning providers of field service management software, IFS-mplsystems, are to exhibit at the Field Service Management Expo this June on stand N650.  From their intelligent real-time scheduling, parts management and mobile app software, to their service management CRM and contact centre solutions, many top manufacturing and service companies across Europe, have successfully […]

  • Field Service Customer Mess

    Solving the Field Service Customer Mess

    23rd May, 2017

    THE PROBLEM Solving the Field Service Customer Mess: So many field service companies have tried to be organised and internally connected but have failed. In fact, most companies are at the stage where they have lots of different systems that work independently to each other, but they hold different aspects of data. For example, customer […]