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  • 2018 Service Predictions Reality

    2018 Service Predictions: How to Get There in Reality

    15th January, 2018

    2018 Service Predictions: How to Get There in Reality With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organisations and equipping users to service their own assets […]

  • 2018 Service Prediction #3: Self-Service Growth by 50% by...

    15th January, 2018

    With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organisations and equipping users to service their own assets are key trends impacting the service industry, predicts Mark […]

  • 2018 Service Prediction #2: AI-powered service calls to...

    8th January, 2018

    With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organisations and equipping users to service their own assets are key trends impacting the service industry, predicts Mark […]

  • IoT and Digital Twins to Optimise Service

    2018 Service Prediction #1: IoT and Digital Twins to...

    3rd January, 2018

    IoT and Digital Twins to optimise service and drive the sector toward a data-driven 2018 With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organisations and equipping […]

  • 2018 Service Predictions Reality

    IFS’ Global Service Management Industry...

    3rd January, 2018

    2018 Service Predictions: With an explosive growth in new technologies to gather and use data to optimise service delivery this will be at the heart of driving the service industry in 2018. IoT; in combination with digital twins; AI-powered service organisations and equipping users to service their own assets, are key trends that will impact […]

  • ERP and Big Data key investment areas for digital...

    16th November, 2017

    IFS, the global enterprise applications company, today announces the construction & contracting industry insights from its Digital Change Survey. The results show that companies are focused on driving process efficiencies through investments in technologies for digital transformation. The report outlines that the construction, engineering and infrastructure industry is characterized by its delivery of unique projects, […]

  • Customer Expectations

    Are You Ready for the Connected Customer? Pt3

    5th September, 2017

    PART 3: Exceed Customer Expectations Less than a quarter of field service organisations make effective use of data to drive decisions around productivity, customer experience and worker performance. However, every decision made within the company should be deliberated against a backdrop of the overall impact to the customer experience. The fact that customers are highly […]

  • Connected Company

    Are You Ready for the Connected Customer? Pt2

    31st August, 2017

    PART 2: How do Organisations Adapt? In order to cater for the connected customer, service organisations need to have the appropriate software. A solution that is flexible, so that it can also adapt with time, changing with the evolving demands and needs of the future customer, as well as meeting those of today’s. Mobility is […]

  • Connected Customer

    Are you Ready for the Connected Customer? Pt1

    21st August, 2017

    PART 1: What is a “Connected Customer”? Today’s generation are born with access to unlimited information from the internet. They grow up having their demands responded to by ever-increasing speed defining services.  A combination which shapes their mentality and way of life before they even begin to interact with service organisations for professional, or personal […]

  • IFS

    IFS extends leadership in Service Management with two...

    1st August, 2017

    Enhanced Service Management proposition from IFS now offers integrated omni-channel contact center management, providing a complete and connected end-to-end customer engagement solution IFS, the global enterprise applications company, today announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement […]

  • mplsystems FSME17

    mplsystems return from Field Service Management Expo 2017

    26th June, 2017

    mplsystems FSME17: After a busy week at the Field Service Management Expo (FSME17), mplsystems are delighted to announce a new record of visitor numbers at their stand throughout the show. Taking place in ExCeL London over three days, the expo enjoyed particular success this year and will see a growth in the coming 12 months, […]

  • AESOP

    AESOP: Advanced Engineer Scheduling Optimisation &...

    6th June, 2017

    mplsystems transform field service efficiency with new AESOP scheduling & optimisation module: ensuring that organisations can offer rapid response to in-day jobs, provide precise time slots and manage delays, changes and overruns, all without compromising on workforce efficiency. What is it? mplsystems will be launching their pioneering AESOP scheduling and optimisation module at the Field […]

  • exhibit at the Field Service Management Expo

    mplsystems to Exhibit at the Field Service Management Expo...

    30th May, 2017

    Offering Complete End-to-End Service Management Award-winning providers of field service management software, mplsystems, are to exhibit at the Field Service Management Expo this June on stand N650.  From their intelligent real-time scheduling, parts management and mobile app software, to their service management CRM and contact centre solutions, many top manufacturing and service companies across Europe, have successfully […]

  • Field Service Customer Mess

    Solving the Field Service Customer Mess

    23rd May, 2017

    THE PROBLEM Solving the Field Service Customer Mess: So many field service companies have tried to be organised and internally connected but have failed. In fact, most companies are at the stage where they have lots of different systems that work independently to each other, but they hold different aspects of data. For example, customer […]

  • Omni-Channel Engagement

    An Analyst’ Perspective on mplsystems Optimising...

    19th May, 2017

    Ventana research analyst, Richard Snow, weighs up mplsystems’ contact centre software to see how well it optimises omni-channel engagement.  Through extensive research into next generation contact centres in the cloud, Snow has found that undoubtedly, customer experience is the business differentiator driving all markets. Due to all actions being focused around the consumer, it is […]

  • Intelligent Scheduling

    Instant job management & intelligent scheduling

    21st April, 2017

    The problem & solution of job management & intelligent scheduling within field service management  The majority of scheduling systems are too inflexible to deal with constant changes, e.g. customer requests; delays; overruns; etc. The consequence of this is that jobs are often pushed to the next day or back-logged even further. Additionally, service desk staff […]

  • Service Management Expo

    Service Management Expo becomes Field Service Management...

    13th April, 2017

    Service Management Expo has taken the decision to incorporate Field into their brand, and will now be known as Field Service Management Expo. The new identity will come into effect immediately in the lead up to their expo on 20-22 June, ExCeL London. The new identity is to reflect research into the industry to make […]

  • field service

    6) Consumers Will Gain Control Over Field Service

    20th December, 2016

    Consumers Will Gain Control Over Field Service:  As the year draws to a close, so does our prediction series for 2017. For our last trend, we predict that consumers will finally begin to get more control of how field service, be it repairs or maintenance, is provided for them. With companies moving towards getting the […]

  • field service apps

    mplsystems to provide field service apps to TCS John Huxley

    25th June, 2013

    TCSJOHNHUXLEY, the global leader in the provision of casino equipment, has selected mplsystems to implement a next generation field service management solution to help optimise the performance of its European customer service and support operations. The mplsystems solution integrates customer contact, service management, field service apps, parts management and engineer scheduling activities, and will support […]

  • Service Management

    iMobile now delivering end-to-end, app-to-app service...

    1st April, 2013

    mplsystems, the service management cloud-based technology specialists, have extended their field service solution with the addition of powerful integrated mobile apps that support both client self-service and field worker activities. The company’s new iMobile functionality supports all major mobile platforms and allows field service management staff to minimise response times and reduce their administrative workloads. […]