Cross-Functional Cooperation is the Key to AI Success
10th April, 2018
Cross-Functional Cooperation is the Key to AI Success When you ask customers what they want from their experiences with your organisation, simplicity and ease top their list. Furthermore, they want to know that they can trust whomever is providing them with service. For those reasons, customers may respond negatively when they realise that a […]
IFS-mplsystems Nominated for Contact Centre Technology...
20th April, 2017
IFS-mplsystems are delighted to have been named a finalist in the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards. We have been nominated for the technology awards this year for our IntelligentContact solution; bringing together both Omni-Channel Contact Centre and CRM Customer Service in a single agent desktop, the software provides a transformational […]
IFS-mplsystems & injixo integration to transform...
31st January, 2017
IFS-mplsystems & injixo integration to transform productivity in contact centres: Combining IFS-mplsystems’ pioneering contact centre and customer service technology with injixo’s workforce management software, the integrated solution brings a dynamic collaboration for improved productivity and customer experience. The first of several customers to benefit, is a leading business process outsourcing organisation. Now with IFS-mplsystems’ unified agent […]
IFS-mplsystems included in Gartner’s Market Guide for...
3rd January, 2017
Gartner have published a new guide that analyses the market for several categories of software, including CRM customer engagement centres (CECs); CEC workforce optimisation (WFO); field service management software; and other point software solutions. This guide provides a view of the market and its dynamics, and we are pleased to announce that IFS-mplsystems, a leading […]
Merry Christmas & Happy New Year from IFS-mplsystems
21st December, 2016
With our last prediction in our Customer Service Trends for 2017 series published, our countdown to a Merry Christmas is done. Looking back on 2016, it has been a fantastic year for us at IFS-mplsystems and we wanted to share our highlights with you. This year saw the launch of innovative solutions that have delivered […]
Nick Frank announced as guest speaker at Field Service...
20th January, 2016
We are excited to announce Nick Frank, industry expert and Managing Partner of Si2 Partners, as one of our guest speakers.
Richard Snow, Ventana Research, releases full review of...
11th January, 2016
Richard Snow, Ventana Research, releases full review of mplsystems customer experience technology
Brand new Field Service Insight UK event announced
4th January, 2016
The day will consist of a unique mix of presentations, interactive talks, customer case studies and networking opportunities for professionals in the field service management sector.
2015 A year in review – A Fantastic year for...
17th December, 2015
As Christmas approaches mplsystems review 2015 and share what an amazing year it has been for the business.
Top 3 Technology Trends for Field Service in 2016
1st December, 2015
mplsystems predicts we will see the use of mobile devices and the importance of integration grow in 2016
Top 3 Contact Centre Technology Trends for 2016
25th November, 2015
mplsystems outline what they believe will be the top contact centre technology trends to help meet customer demand in 2016
Download the Report: Gartner Magic Quadrant for CCaaS,...
18th November, 2015
The CCaaS market is growing quickly and this is the first time Gartner have released a Magic Quadrant for CCaaS
The key drivers behind Cloud Contact Centre
16th November, 2015
mplsystems have highlighted the top 3 drivers of CCaaS and the benefits it could bring over a traditional premises-based contact centre platform.
Ensuring Business Continuity in the Contact Centre during...
11th November, 2015
mplsystems summarises three key technologies that can help ensure business continuity during these adverse weather conditions.
IFS-mplsystems release report following Facilities...
2nd November, 2015
To find out the current use of technology in the FM sector, mplsystems and FMJ undertook a research project throughout September 2015