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  • Merry Christmas

    Merry Christmas & Happy New Year from IFS-mplsystems

    21st December, 2016

    With our last prediction in our Customer Service Trends for 2017 series published, our countdown to a Merry Christmas is done. Looking back on 2016, it has been a fantastic year for us at IFS-mplsystems and we wanted to share our highlights with you. This year saw the launch of innovative solutions that have delivered […]

  • Field Service

    IFS-mplsystems receives honourable mention in Gartner’s...

    9th December, 2016

    IFS-mplsystems, the contact centre and field service technology specialist, has been mentioned in Gartner’s new 2016 Field Service Management Report, [1], this is in addition to their listing as a Visionary in the October 2016 Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe and their inclusion the May 2016 Gartner Magic Quadrant […]

  • Gartner CCaaS

    IFS-mplsystems named Visionary once again in Gartner’s...

    3rd November, 2016

    IFS-mplsystems, leading provider of contact centre and field service technologies, announce for the second consecutive year that they have been identified as a Visionary in Gartner’s 2016 Magic Quadrant for Contact Centre as-a-Service (CCaaS) for Western Europe. Once again the company was positioned furthest for completeness of vision in the Visionaries quadrant. This news follows […]

  • Record Numbers at Customer Contact Expo for IFS-mplsystems

    6th October, 2016

    Returning from Customer Contact Expo, IFS-mplsystems are delighted to announce a record breaking number of visitors this year. The show took place in London’s Olympia over two days last week and enjoyed heightened success after merging with ecommerce expo and TFM. The IFS-mplsystems team were on hand providing demonstrations of our software solution, intelligentContact, with […]

  • IFS-mplsystems’ intelligentResponse Software Overview

    19th September, 2016

    intelligentResponse with Developments that will Make Responding to Multi-Media Customers Easier IFS-mplsystems’ intelligentResponse solution encompasses an extensive array of features that allow and help the agent to surpass the customer’s expectations. Embedded within the module, is the automation of email customer service processing; web chat and social media. Contact centres no longer have to rely on […]


    15th September, 2016

    The winners of Call Centre Helper’s Technology Awards have just been announced and yes, you guessed it, IFS-mplsystems have come in the top 3 once again. Winners of the 2014 award, IFS-mplsystems are the only vendor to be voted in the Top 3 in the last two consecutive evaluations. With the judging panel made purely […]

  • IFS-mplsystems to Exhibit at Customer Contact Expo 2016

    6th September, 2016

    The Customer Contact Expo returns this year, at London Olympia from 28 to 29 September. IFS-mplsystems, award winning provider of Omni-Channel Contact Centre and CRM Customer Service technology, will be exhibiting their intelligentContact software solution at the show on stand number C610. IntelligentContact provides seamless management and routing for all voice, email, chat, social and mobile […]

  • IFS-mplsystems expands sales team with new appointment

    30th June, 2016

    IFS-mplsystems appoint Dave Ormston as Director of Customer Success  IFS-mplsystems, specialist contact centre and field service technology providers, have announced Dave Ormston has joined the company to expand their rapidly growing sales team. Dave joins us from a private Consultancy firm, where he worked with many large and global clients, maximising their value through expert […]

  • Brexit Results & IFS-mplsystems

    27th June, 2016

    At IFS-mplsystems we are a British company who have always been proudly multicultural. Our experts from many countries and cultures collaborate to deliver great value, leading edge solutions. We would like to assure current and future customers that nothing has changed, and we will continue to create business transforming value for clients around the world, regardless […]

  • IFS-mplsystems positioned in the 2016 Gartner Magic...

    2nd June, 2016

    June 2016, Warwick: IFS-mplsystems, leaders in contact centre and field service technologies, today announced their inclusion in Gartner’s 04 May 2016 “Magic Quadrant” – for the CRM Customer Engagement Centre. This positioning follows their inclusion as a Visionary in Gartner’s 15 October 2015 Magic Quadrant for Contact Centre as a Service (CCaaS) Western Europe, making them […]

  • IFS-mplsystems Discuss The Future of Digital Field...

    1st June, 2016

    As with everything, digital self-service is changing, undergoing multiple advancements on a daily basis. How can the Facilities Management industry also adopt this way of business for the benefit of their customers? The mobile phone is transforming how customers expect to interact with service organisations. Consumers now expect their enquiries to be answered and problems […]

  • IFS-mplsystems secures funding award from the UK’s...

    6th May, 2016

    IFS-mplsystems,the leading provider of field service management solutions, have announced that they have just won their second funding award from the UK’s innovation agency, Innovate UK. The ‘Advanced Engineer Scheduling Optimisation & Prediction’ (AESOP) project will prototype a pioneering customer service application to enable real-time responsive optimisation of field service technicians using Internet of Things […]

  • IFS-mplsystems announce growth in Software as a Service...

    31st March, 2016

    Mplsystems, the leading providers of contact centre, customer service CRM and field service solutions have announced a 60% growth in software as a service projects in 2015

  • Leading Furniture repair specialist, Ecomaster, selects...

    21st March, 2016

    After careful consideration and a detailed specification, Ecomaster embarked on the expertise of mplsystems, who were able to configure a solution around their exact requirements and business processes

  • IFS-mplsystems strengthens Project Management team with new...

    29th February, 2016

    Mplsystems, specialist contact centre and field service technology providers, have announced Tim Knott has joined the company to expand their rapidly growing project management team.