Customer Conference 2018
We are delighted to announce that we will be hosting a Customer Conference on Monday 8th October 2018.
A great chance to learn how to get the best from your deployment, the conference will explore best practices and other opportunities to transform the customer experience and service within your company.
The agenda; including talks from contact centre industry Expert Martin Hill-Wilson; Customer Experience Director, Paul White and Technical Consultant, Neal Jones, amongst others; can be found below.
With our key team members on site, including specialist developers, account & project managers and Directors, the Conference will offer the opportunity to discuss any questions you may have and also the direction that the company is headed one year on from our IFS acquisition.
10.30am: Arrival Tea/Coffee
11am: Gary Sutton; Operations Director: Welcome & Introductions
11.15am: Keynote Speaker: Martin Hill-Wilson – The Future of Customer Service
12pm: Paul White; Director of Customer Engagement: Self-Service, AI & Automation in the Contact Centre
12.30pm: Neal Jones; Technical Consultant: Delivering Omni-Channel CX & Managing Agent Productivity
1pm: Lunch & Networking
1.45pm: Introduction to IFS
2pm: Claus Lorenz; Project Partners: Delivering Successful Customer Service Implementations
2.30pm: Best Practice Round Tables *Select your topic below*
3pm: Paul White; Director of Customer Engagement: The New IFS Customer Engagement Dashboard & Product Road Map
3.30pm: Closing Remarks & Drinks
Sign up today:
Monday 8th October 2018
10.30am – 4pm