Artificial Intelligence based Process Automation of Customer Service Tasks
According to Gartner, by 2020, Artificial Intelligence (AI) will disrupt the jobs of 1,000,000 phone-based customer support agents and they are right to predict the rising importance of process automation in Customer Service. Advances in AI are enabling a new generation of automation solutions; however, AI is unlikely to completely replace humans anytime soon. Humans require interactions with other people and therefore it is important to ensure that automation is used intelligently, to augment human assisted customer service.
“AI automates the simpler customer service tasks and empowers agents by equipping them with the tools necessary to make complex service tasks simple”
Easy to use configurable workflow process screen.