Omni-Channel Process Designer
Configure omni-channel routing, queuing rules and complex workflow rules and introduce robotic process automation
mplsystems’ omni-channel process designer tool enables users to design complex multi stage interactions without code. Contact centre staff can create complex workflows, scripts and manage queuing and routing information for all customer communication. Users can configure these intuitive agent desktop applications to guide agents through sales and service interactions using the simple drag-drop environment, which enables staff to evolve these designs as markets and products change. External customisation or complex in-house code are no longer required to produce engaging agent desktops.
Clean, simple layout with drag & drop features for maximum efficiency