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Customer Service Predictions 2017

15th November, 2016

In the 6 weeks countdown to the festivities that claimed the last of 2016 as we knew it, we took a look at what customer service technology trends hold in store for us in the new year. While there were many points of interest being thrown into the mix, we pinpointed what we believed to be the top 6. These were delivered one a week over the course of the countdown to Christmas 📅 but you can read them all below at your convenience as 2017 is now here! Happy New Year!

1) Intelligent Self-Service Options

2) Messaging Apps & Support

3) Stronger Omni-Channel Integration 

4) Social Media’s Relevance Hangs in the Balance

5) Preventative Maintenance Takes the Next Step Up

6) Consumers Will Gain Control Over Field Service

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