Read more about our company Directors:
Chief Executive Officer
Paul White joined mplsystems as Chief Executive Office in May 2005. Paul has spent the last 20 years working in and around the Field Service and Contact Centre industry and is one of the industry pioneers in the creation of affordable service management, CRM Customer Service and contact centre solutions. Prior to joining mplsystems Paul was the founding CEO of BT Contact Central, which, over 4 years, grew into a global business across UK, Europe and Asia Pacific. Whilst at BT, Paul was responsible for designing some of the largest CRM and Customer Service solutions in Europe and had major roles in systems architecture, product management and sales.
Finance and Operations Director
Gary Sutton has been with mplsystems since 2001 joining as Finance Director but shortly after taking responsibility for our operations. In addition to the finance team, Gary has direct responsibility of our IT support team, all aspects of project development and also our relationship with customers via our team of Project and Account Managers. Prior to mplsystems, he spent 9 years at Ernst & Young, progressing from a junior unqualified accountant, through the ICAEW qualifications to Senior Management in Entrepreneurial Services with responsibility for advice and business services to growing owner-managed businesses.
Chief Technology Officer
Praveen Vemula joined mplsystems as Chief Technology Officer in July 2008, bringing with him over 18 years’ experience in developing software solutions and an impressive first class honours degree in computer science and engineering and achieved an MBA from Henley Business School in November 2012. Praveen heads the development teams of mplsystems and is responsible for the enterprise architecture and continuing product development. Prior to joining the business, Praveen spent 7 years in British Telecom Plc as Product Development Manager. During this time, he successfully led development of enterprise-level and mission-critical web based call centre solution integrated with various CRM and ERP systems.
Susannah Richardson joined mplsystems in 2010 as Marketing Director to grow the technology business. She now looks after the Marketing and Business Development teams. Susannah joined mplsystems from Nortel where she worked for 14 years within the voice, transmission and data networking businesses. With senior roles in Product Management and Sales, Susannah was instrumental in the rapid growth of optical business in Europe and worked her way up to lead the Marketing teams for several key product areas.
Jon Meredith joined mplsystems in 2007 as Business Development Director and is now responsible for the entire sales and account management function, as well as helping with continuously innovating mplsystems’ software solutions. With 18 years of customer service technology design and development experience, Jon now delivers large projects to some of the UK’s largest organisations including Cofely, Fitness First and Babcock International, to help maximise customer experience and service delivery. Jon joined mplsystems from BT where he worked as Head of Product Management for 6 years, specialising in next generation contact centre solutions.