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Download the Report: Gartner Magic Quadrant for CCaaS, Western Europe

18th November, 2015

The CCaaS market is growing quickly and this is the first time Gartner have released a Magic Quadrant for CCaaS.  “The CCaaS market in Western Europe is maturing such that IT leaders and customer service organisations have a range of competitive offers to consider in place of more traditional, premises-based contact centre infrastructure.” 10 providers were positioned on the Magic Quadrant.

Steve Blood comments “Not only were some of the reported installations in the 1000s of seats but we found some incredibly strong scripting and workflow tools for deep application, business integration and automation.  We are quite excited by some of the opportunities that CCaaS will offer organizations as service mature.”

mplsystems have been positioned as a Visionary furthest along the completeness of vision axis in this quadrant in Gartner’s “Magic Quadrant for Contact Centre as a Service, Western Europe”. We believe being positioned as a visionary emphasises mplsystems unique contact centre offering and strong multichannel product and service capabilities. This news follows mplsystems’ positioning in the Gartner Magic Quadrant for CRM Customer Engagement Centre in April 2015, meaning they are one of only two providers to be positioned on both Gartner Magic Quadrant’s.

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