Customer Self-Service & Portals
Empower clients with 24/7 access to Customer Self-Service
Connect your clients with intelligent customer self-service from mplsystems to enhance visibility, generate additional revenues and transform service desk productivity. Whether B2B or B2C, customers today demand real-time visibility of their services. Businesses who fail to offer simple online or mobile app customer service will lose customers who have no qualms about transitioning to a business who offer them this control. Providing self-service software for your customers not only saves on help desk costs but also gives clients access to the most appropriate and preferred channel for reporting and managing their customer service issues.
mplsystems’ online portals empower customers by providing them with a simple and flexible way to manage job requests at a time that suits them, without having to wait for customer service teams. New service requests can be raised, job statuses can be checked and warranty and product registrations can be managed.
Watch this 1min example of how self-service software can deal with simple customer enquiries