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Business Intelligence & Analytics

Measure, report, analyse, and continuously improve end-to-end service delivery with business intelligence & service analytics

To stay ahead of the competition, organisations need to continuously monitor, analyse and act on data from all aspects of field service delivery. Key Performance Indicators differ for every organisation, with mplsystems’ software solutions, users can extract specific intelligence and configure individual service analytics reports around required metrics.

The analytics and reporting suite from mplsystems enables organisations to produce real time dashboards, scheduled reports, analysing data from across all stages of the field service process.

Quickly view multiple charts, graphs & reports all on one screen

Dashboards ensure that exceptions can be easily managed in real-time and any service affecting issues can be identified and dealt with rapidly.  In the longer term, the package allows trends and patterns to be analysed to identify areas of improvement, therefore allowing action to be taken to optimise the service delivery process moving forward.

Scanning faulty parts in the field and tracking information on failure modes, via the mobile app, enables root cause diagnosis. Analytics of failed parts help organisations identify problems in the manufacturing process. Meanwhile this data can be utilised and patterns identified to project future forecasts and optimise boot stock levels. For example, if a particular component keeps failing, the first step is to increase boot stock levels so that field technicians always have that part with them. Following this, the company will need to review preventative maintenance and schedule proactive visits in order to replace faulty parts before the assets stop working. As part of a longer-term solution, if the particular component that keeps failing is from a supplier, they may want to look at ordering this particular part from a different vendor to ensure a longer lasting lifespan.

Key Benefits

  • End-to-end reports and analytics
  • Standard service management reports, and ability to configure custom reports around specific KPIs
  • Point and click configuration tools for customised reports
  • Business analytics engine: combining traditional data with key business information
  • Reports available via client portals
  • Trend analysis on a regular basis to track key business metrics
  • Scheduler ensures timely delivery of information

 

“With our previous more manual process, we wouldn’t necessarily have visibility of a repeat failure with a particular product or component. Now with our mplsystems field service solution we’re able to generate automatic alerts or analyse data to proactively replace components prior to failure or determine a manufacturing fix.”

TCSJOHNHUXLEY

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SUCCESS STORIES »

TCS John Huxley transform service delivery with end-to-end field service management
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Ecomaster reduce their time spent scheduling jobs on the service desk by over 80%
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WHITE PAPERS »

Facilities Management Technology Survey - The Results
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7 Key Steps to Achieving Customer Service Excellence in the Service Industry
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LATEST NEWS »

AESOP: Advanced Engineer Scheduling Optimisation & Prediction
6th June, 2017
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mplsystems to Exhibit at the Field Service Management Expo this June
30th May, 2017
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Solving the Field Service Customer Mess
23rd May, 2017
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