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Spares, Parts & Inventory Management

Intelligently manage the stock replenishment and parts return process.

Ensure your field technicians are always equipped with the spares and parts they need to fix faults out in the field.

A vital part of field service management is ensuring that the technician always has the appropriate part to fix whatever fault may occur. There’s nothing more frustrating for a customer than for an engineer to visit, then once they have diagnosed the issue, to arrange a return visit because they don’t have the right part in their van.

mplsystems’ spares, parts & inventory management module continuously monitors boot stock levels and common product and component failures to ensure that the optimal boot stock is maintained and replenished.

The array of screens above show a fully customisable Home Screen; Boot Stock Management & Search, along with LockBox Parts Status Updates.

Take the hassle out of managing stock and inventory with mplsystems’ parts management capability to simplify management of suppliers and easily load new part orders. Where ERP or inventory management systems are already in place, we will provide a seamless integration to ensure end-to-end management of parts, from field to suppliers.

Key Features

  • Visibility of boot stock levels and managing the replenishment process
  • Monitor parts usage to optimise stock levels
  • Manage supplies and ensure rapid and simple re-ordering using the parts portal
  • Monitor common faults and failing components and apply intelligence to boot stock replenishment
  • Manage the returns process and replacement of faulty components
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SUCCESS STORIES »

TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service
Read more »

The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’
Read more »

mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.
Read more »

WHITE PAPERS »

7 Key Steps to Achieving Customer Service Excellence in the Service Industry
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Transforming Service Management Delivery
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Top 3 Self-Service Solutions for Field Service
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LATEST NEWS »

Are you Ready for the Connected Customer?
21st August, 2017
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IFS extends leadership in Service Management with two acquisitions: mplsystems Limited and Field Service Management Limited
1st August, 2017
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mplsystems return from Field Service Management Expo 2017
26th June, 2017
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  • Gamestec

    The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’

    Read More »

  • mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • field service apps

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamestec

    The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’

    Read More »

  • mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • field service apps

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamestec

    The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’

    Read More »

  • mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

    Read More »

  • field service apps

    TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »