Scheduling & Workforce Optimisation
Optimise your field service team via Workforce Scheduling & dispatch
Optimising the field workforce, can lead to huge benefits in terms of productivity and also customer experience, however far too often, scheduling projects fail to deliver due to rigid and limited scheduling tools that can’t manage the real-time events, which inevitably occur on a daily basis, such as: overruns/delays; traffic and customer changes. In contrast, mplsystems’ scheduling solution intelligently manages schedules in real-time; handling live events and customer requests as they occur, whilst ensuring the optimum utilisation of the field workforce.
As companies grow and scale their field operation, there is an increasing need for control and visibility of the workforce, mplsystems’ scheduling solution provides an intuitive and flexible three screen visual representation of service delivery. Empowering the service desk and dispatch, a dynamic map view; technician calendar and complete list of jobs provide full information and visibility.
Watch this 1min video that shows the features of mplsystems' field service scheduling solution
The system uses real-time updates from the field to intelligently optimise schedules, this could be traffic delays; overruns or real-time feeds from IoT connected smart devices. Pioneering self-learning algorithms enable the system to predict the optimum schedule and reshuffle jobs, to ensure customer expectations are met.
Every organisation has individual preferences and objectives, to meet this need, mplsystems offer unparalleled flexibility in determining the rules by which the scheduling algorithms operate. A simple menu allows users to define rules and priorities and the scheduler developer kit extends this to enable custom rules to be defined without incurring IT costs and delays.
The result is a scheduling and route optimisation system, which can manage the workforce and contractors in real-time, thus ensuring organisations can schedule more jobs; minimise travel time; optimise parts and excel in Customer Experience.
“We previously worked with a legacy Maximo scheduling system that proved both over-complex and inflexible, so we were keen to move towards a more comprehensive, end-to-end service management solution that would allow us to deliver more dynamic and efficient scheduling, especially for reactive job requests,” comments Adam Clarke, Managing Director at Statutory Support Services UK. “We looked at a number of alternatives, but only mplsystems – with its cloud-based solution – could give us the end-to-end solution and the visibility we needed across our entire maintenance services operation.”
SUCCESS STORIES »
Contact Centre, Customer Engagement CRM and Field Service Management for Gamestec
Read more »
Ecomaster deploy an end-to-end service delivery solution & spend 80% less time on the service desk
Read more »
Express Medicals successfully manage a 250% growth in volume with a new management solution
Read more »
WHITE PAPERS »
mplsystems end-to-end field service management
Download brochure »
BOOK A DEMO »
If you'd like any more information, or to book a Scheduling & Workforce Optimisation demo, please fill in your details below and we'll be in touch: