Scheduling & Workforce Optimisation
Optimise your field service team via Workforce Scheduling & dispatch
Optimising the field workforce, can lead to huge benefits in terms of productivity and also customer experience, however far too often, scheduling projects fail to deliver due to rigid and limited scheduling tools that can’t manage the real-time events, which inevitably occur on a daily basis, such as: overruns/delays; traffic and customer changes. In contrast, mplsystems’ scheduling solution intelligently manages schedules in real-time; handling live events and customer requests as they occur, whilst ensuring the optimum utilisation of the field workforce.
As companies grow and scale their field operation, there is an increasing need for control and visibility of the workforce, mplsystems’ scheduling solution provides an intuitive and flexible three screen visual representation of service delivery. Empowering the service desk and dispatch, a dynamic map view; technician calendar and complete list of jobs provide full information and visibility.
Watch this 1min video that shows the features of mplsystems' field service scheduling solution