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IFS-mplsystems expands sales team with new appointment

30th June, 2016

IFS-mplsystems appoint Dave Ormston as Director of Customer Success

 IFS-mplsystems, specialist contact centre and field service technology providers, have announced Dave Ormston has joined the company to expand their rapidly growing sales team.

Dave joins us from a private Consultancy firm, where he worked with many large and global clients, maximising their value through expert consulting and increasing the scope of favourable partnerships. His skillset specialises in unlocking the potential in investment decisions of IT deployments, while rendering the workforce with higher levels of efficiency. Dave has also spent many years at IBM as a Deployment & Value Realisation Leader, accelerating integrated service management solutions and using business metrics designs, collections, comparisons and exploitations.

As a new member of the team, Dave will implement a key focus on customer satisfaction during and after the deployment stages of our contact centre solution software. He will be ensuring the fastest realisation of value to customers and business partners through optimised efficiency and reduced costs for every deal.

Jon Meredith, Sales Director, IFS-mplsystems comments, “I am pleased to welcome Dave to the growing sales team at IFS-mplsystems. With his knowledge and experience within the IT deployment sector, Dave will be an attribute to the company’s ongoing progress and expansion.”

We are award-winning providers of Omni-channel Contact Centre, Customer Service CRM and Field Service Management Technology, delivered on premise or in the cloud. Our unique modular approach ensures every solution is tailored to each organisation’s individual needs and has led to inclusion as one of only two European providers in the 2015 & 2016 Gartner Magic Quadrants for Contact Centre as a Service and Customer Engagement CRM.

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