Building next generation solutions for industry sectors world wide
With 20 years of contact center experience and field service, mplsystems works with many industry sectors globally in the financial services, facilities management, retail, engineering, healthcare and leisure sectors. Our clients include major brands such as Ford Retail, Cofely, Babcock International, Aviva and Iceland through to small, start-up businesses who use the technology to better manage their Customer Experience or Field Service operations.
One in a million
At any moment, you only have one customer. Whether it’s the customer calling with a problem or the customer opening the door to your technician – you’ve got one chance to deliver exceptional service.
Future of Customer Service
More than ever, customer service is the defining characteristic of successful customer relationships. Looking at the technologies that are shaping the new era of digitally savvy and autonomous customers. Delve into what’s possible and the challenges encountered in delivering high quality service.
Healthcare Customer Experience Management
From hospitals and health care providers, to pharmaceutical manufacturers and the wider medical field, IFS-mplsystems deliver a complete customer experience management solution
Financial Services Contact Centre
IFS-mplsystems’ unique contact centre offering blends and prioritises both inbound and outbound multi-media in to a universal queue, routing to the most skilled agent to deal with
Call Centre Outsourcing Solutions
IFS-mplsystems intelligentContact technology offers the perfect toolkit for any outsourced or telemarketing contact centre looking to excel in multi-channel customer experience
Facilities Management & Repair Maintenance
IFS-mplsystems offers an end-to-end field service management solution encompassing; self-service, contact centre /service desk, dynamic scheduling and mobile apps.
Retail Customer Engagement
Combining multi-channel engagement with CRM and Big Data solutions, IFS-mplsystems provides a solution to manage the entire retail journey
Public Sector Customer Experience
IFS-mplsystems cost-effective contact centre technology provides the public sector with a fully integrated solution, built around their specific business needs.