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Industry Sectors

Building next generation solutions for industry sectors world wide

With 20 years of contact center experience and field service, mplsystems works with many industry sectors globally in the financial services, facilities management, retail, engineering, healthcare and leisure sectors. Our clients include major brands such as Ford Retail, Cofely, Babcock International, Aviva and Iceland through to small, start-up businesses who use the technology to better manage their Customer Experience or Field Service operations.

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  • One in a million

    At any moment, you only have one customer. Whether it’s the customer calling with a problem or the customer opening the door to your technician – you’ve got one chance to deliver exceptional service.

  • Future of Customer Service

    More than ever, customer service is the defining characteristic of successful customer relationships. Looking at the technologies that are shaping the new era of digitally savvy and autonomous customers. Delve into what’s possible and the challenges encountered in delivering high quality service.

  • Healthcare Customer Experience Management

    Healthcare Customer Experience Management

    From hospitals and health care providers, to pharmaceutical manufacturers and the wider medical field, IFS-mplsystems deliver a complete customer experience management solution

  • Financial Services Contact Centre

    Financial Services Contact Centre

    IFS-mplsystems’ unique contact centre offering blends and prioritises both inbound and outbound multi-media in to a universal queue, routing to the most skilled agent to deal with

  • call centre outsourcing

    Call Centre Outsourcing Solutions

    IFS-mplsystems intelligentContact technology offers the perfect toolkit for any outsourced or telemarketing contact centre looking to excel in multi-channel customer experience

  • facilities management

    Facilities Management & Repair Maintenance

    IFS-mplsystems offers an end-to-end field service management solution encompassing; self-service, contact centre /service desk, dynamic scheduling and mobile apps.

  • Retail Customer Engagement

    Retail Customer Engagement

    Combining multi-channel engagement with CRM and Big Data solutions, IFS-mplsystems provides a solution to manage the entire retail journey

  • Public Sector Customer Experience

    Public Sector Customer Experience

    IFS-mplsystems cost-effective contact centre technology provides the public sector with a fully integrated solution, built around their specific business needs.