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Merry Christmas & Happy New Year from IFS-mplsystems

21st December, 2016

With our last prediction in our Customer Service Trends for 2017 series published, our countdown to a Merry Christmas is done. Looking back on 2016, it has been a fantastic year for us at IFS-mplsystems and we wanted to share our highlights with you.

This year saw the launch of innovative solutions that have delivered significant improvements within many new customers’ contact centres. From the advancements made in our intelligentResponse module, to the releaseM of our Omni-Channel Process Designer, we have enjoyed a pleasant wave of success alongside our valued customers.

With new deployments and innovation for customers including: Home Serve Gas, Purple Bricks, Chain IQ, Aviva, Iceland and Stone Group, we have enjoyed a successful year in sales.

Furthermore, our second grant from Innovate UK for the ‘Advanced Engineer Scheduling Optimisation & Prediction’ (AESOP) project, has allowed us to configure a pioneering customer service application to deliver real-time responsive optimisation of field service technicians, and to allow this to be initiated by smart devices and the IoT.

Our efforts have been recognised through our inclusion in 3 Gartner Magic Quadrants and also featuring in the top 3 winners for the Call Centre Helper Technology Awards this year.

I would like to take this opportunity to thank you for your support over the last 12 months. I hope you will join me and the rest of the IFS-mplsystems team in celebrating what has been an incredible 2016, and look forward to an exciting and mutually beneficial 2017!

Best Regards,

Paul White

CEO, IFS-mplsystems

Merry Christmas!

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