mplsystems announce growth in Software as a Service projects in 2015
31st March, 2016
Warwick February 2016: mplsystems, the leading providers of contact centre, customer service CRM and field service solutions have announced a 60% growth in software as a service projects in 2015. This is alongside significant growth in their field service management technology and will be the 7th consecutive year that the business has increased revenue in line with their ambitious growth plans.
In 2015 mplsystems reported a successful sales year, growing their already impressive customer portfolio with organisations including Indigo Park (formerly Vinci Park), Wyevale Garden Centres, Stone Group, Purple Bricks and Chain IQ. Mplsystems have also deployed an end-to-end field service management solution for HomeServe (formally Home Energy Services) and a complete Omni-channel retail solution for the UKs leading Car Supermarket Group, CarShop.
The business’s innovation and strengths were recognised by leading analyst firm Gartner in 2015, who announced that mplsystems were one of only two European organisations to be positioned on the Gartner Magic Quadrant for CRM Customer Engagement Centre. This was shortly followed by mplsystems being positioned as the leading Visionary on the Magic Quadrant for Contact Centre as a Service (CCaaS).
Mplsystems unique contact centre offering and strong multi-channel capabilities were also recognised by VP & Research Director of Ventana Research, Richard Snow, who commented “To my knowledge, mplsystems is the only vendor to support such as diverse set of capabilities which is essential to supporting Omni-channel experience. Companies on or beginning a journey toward Omni-channel customer service should include mplsystems in the vendors they assess.”
Mplsystems unique solution portfolio includes a unique range of customer contact technologies including advanced call handling, email management and web chat software as well as, unified agent desktops and digital self-service solutions. This is alongside their offering of a complete end-to-end field service management solution encompassing service desk software, dynamic and advanced mobile applications for field workers.
The growing software company reports that whilst contact centre and customer experience technology growth remains strong, they have experienced a rapid increase in the uptake of their field service management solutions. This technology offering now accounts for a large part of the business’s revenue with plans for further growth throughout 2016/17.
Paul White, CEO, mplsystems comments “2015 was a very successful year for mplsystems as we experienced continued growth and expansion across the UK. As more businesses are realising that there is a growing need to improve the customer experience they deliver, they are looking for advanced technology solutions which brings together CRM Customer Service and Contact Centre technology in a configurable solution. Our growing development team are always looking at ways to improve our technology offering to ensure we are providing innovative solutions that go above and beyond our customers’ expectations and this is the reason so many leading organisations are choosing mplsystems as their strategic technology partner.”
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