mplsystems return from Field Service Management Expo 2017
26th June, 2017
mplsystems FSME17: After a busy week at the Field Service Management Expo (FSME17), mplsystems are delighted to announce a new record of visitor numbers at their stand throughout the show. Taking place in ExCeL London over three days, the expo enjoyed particular success this year and will see a growth in the coming 12 months, ready for 2018.
mplsystems demonstrated their end-to-end field service management software with particular focus on their AESOP scheduler, which provides real-time scheduling to ensure that organisations can offer a rapid response to in-day jobs, provide precise time slots and manage delays, changes and overruns, all without compromising on workforce efficiency.
“The Expo is a great opportunity to meet lots of industry professionals under one roof during a short period of time,” shares mplsystems’ CEO, Paul White. “As the shift within field service management continues to move towards the customer, we ensure that they are placed at the centre of our software’s functionality.
“Following a second government grant from Innovate UK, we have extensively developed our AESOP software, which combines real-time data feeds, predictive analytics and flexible rules to enable organisations to manage the complexity of today’s field service.”
White also delivered a talk on Minimising Downtime, IoT & Proactive Maintenance to an over spilling audience in the Field Service Theatre on the opening day of the show. He discussed the allocation of resources today & how they can be better utilised by companies within the service sector, while addressing the challenges of effective and optimised scheduling. White also presented how AESOP works & the infinite benefits that it has already brought to existing customers.
mplsystems’ Marketing Director, Susannah Richardson, joined the panel discussion for the Ageing Workforce, alongside Hans van den Heuvel, the Operations Director at Canon Europe and Tom Mills, the Business & Field Manager at Concept Resourcing. While Sales Director, Jon Meredith, gave a talk on Delivering Customer Experience in Field Service and explained the importance of keeping the customer connected via constant communication through their entire customer journey.
“The Expo was a great success and we look forward to following up with all those that we met over the coming weeks;” shares Richardson.
If you were unable to attend the FSM Expo this year, or if you missed us there, please get in touch for more information about our research or for a demonstration of our solutions. We will be happy to provide a web demo or set up a meeting in person with you to discuss your requirements.
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