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IFS-mplsystems to Demonstrate Innovative Customer Engagement Solutions at Customer Contact Expo 2015

24th August, 2015

IFS-mplsystems, the Omni-channel contact centre specialist, will be exhibiting at the Customer Contact Expo 2015 for the 10th year in a row. The event will be held at London Olympia on Wednesday 30th September – 1st October 2015 and will provide visitors with the opportunity to source new products and services, discuss their challenges and gain insight into best practice.

IFS-mplsystems will be located on stand E40 and will be providing demonstrations of their innovative customer engagement solution that has just been positioned in the 2015 Gartner Magic Quadrant Customer Engagement CRM Centre. IFS-mplsystems have entered the Magic Quadrant for the first time in 2015 alongside Salesforce, Microsoft and Oracle and are one of only two European vendors included. We will also be featuring our new self-service module which provides a unique way to seamlessly blend automated web chat, email and mobile texts with the live contact centre environment.

Visitors will be able to see live demonstrations of IFS-mplsystems wide range of innovative customer contact technologies including advanced call handling, email management, web chat and self-service, customer service CRM, scheduling and mobile field service, all available on premise or SaaS.

IFS-mplsystems offer a unique, configurable, modular approach which enables us to build engagement solutions around each organisations individual processes. As a result IFS-mplsystems provides customer engagement solutions for major brands globally including Babcock International, Aviva, Iceland, Aldi and Cofely.

“We are extremely honoured to be recognized in Gartner’s CRM Customer Engagement Centre Magic Quadrant 2015 and are looking forward to exhibiting at CC Expo for the first time since being recognised by the leading industry analyst. Our innovative technology is revolutionising the traditional marketplace and we believe our introduction into the Magic Quadrant confirms it. Our team of experts will not only be providing live demonstrations of our award winning technology they are able to provide best practice advise on customer engagement projects and provide consultation on how best to achieve business goals.” Comments Paul White, CEO, IFS-mplsystems.

Visitors are also able to hear IFS-mplsystems Sales Director Jon Meredith present in the Technology Solutions Theatre on day 1 at 14:00 discussing Top Tips for making email, chat and mobile cost-effective and responsive. Susannah Richardson, Director of Marketing, will be presenting “The Future of Digital Self-Service: Blending Virtual Assistants and Automated Chat with Live Agent Response” on day 2 in the Future Solutions Theatre at 11:40am

To register for this event free of charge please click this link. If you would like to secure a one-to-one meeting with one of our expert team in advance please email info@mplsystems.co.uk and can reserve a time for you.

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