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Outbound Dialling Software

Increase campaign flexibility with call centre outbound dialling software

Contact centres performing sales, service and marketing, or a mix of these activities, require a degree of flexibility that allows them to manage multiple campaigns, both inbound and outbound with different dialling modes. However many companies are still relying on rigid, inflexible traditional call centre dialling software solutions.

mplsystems offer unrivalled call centre dialling software, allowing the business to support existing customers whilst following up new sales opportunities.

A range of hosted dialler options can be configured and used concurrently, including; preview, progressive and predictive dialling. Campaign data can be loaded from external databases or campaign calls can be triggered dynamically at a certain point in the customer journey, for example approaching annual service.

Never miss another sales opportunity with our automatic dialing software

Dialling and campaign features:

  • Three ‘mixable’ dialling modes: preview, progressive and predictive
  • Seamlessly blend inbound calls with outbound campaign calls and scheduled call backs for maximum efficiency
  • Blending multiple campaign media types including email, social and chat
  • Data can be loaded from external databases or dynamically injected from analytics or web service APIs
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Babcock achieves greater flexibility and control of campaign activity
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  • mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

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  • mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »

  • mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

    Read More »

  • The Unified Desktop solution from mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

    Read More »

  • mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

    Read More »

  • mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

    Read More »