Chat & Messaging Apps
Improve the customer experience with real-time chat & messaging apps software
Research predicts that by 2020, chat will account for almost 40% of all traffic into the contact centre, overtaking traditional telephone channels. For the generation who are now accomplished at instant messaging apps, chat software represents the most convenient form of customer service.
mplsystems provides a quick to integrate, simple to use facility, which blends web chat, SMS and IM into your contact centre, alongside calls, emails and social contact. Agents are able to interact with several visitors at the same time in one single user interface, whilst being able to implement template responses and use knowledge base answers to increase the speed and quality of responses.
Watch this 1min demo to see self- to assissted service via the web chat feature