Contact Centre Analytics
Custom contact centre analytics tools to create full visibility of performance
Contact Centre analytics has always been a well-discussed topic in the industry. However, despite the large amount of industry research and advice available, contact centres are still struggling to really understand what metrics they should be using and how to create actionable insight to improve performance. To improve business performance, managers need to capture and analyse data from across their organisation in a report specific to their business and goals.
mplsystems provides real time and historic contact centre reporting & analytics tools that can generate custom reports which combine, traditional call centre data with key business information and produce trend analysis on a regular basis to track key business metrics.
Customise and schedule reports to see what you want, when you want