Contact Centre Telephony
Delivering Exceptional Contact Centre Telephony
Whilst new channels are constantly being added to the customer service environment, telephone remains the primary channel for customer enquiries. So whilst businesses look to implement and support new channels, they must also remain focused on contact centre telephony and how this can be continually improved as part of an Omni-channel customer service environment.
Managing voice and non-voice channel as part of a single Omni-Channel solution makes it easier for businesses to manage reporting and staffing across channels.
Clean, simple layout with drag & drop features for maximum efficiency