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Dashboards and Wallboards

Create real-time dashboards and wallboards to focus on key business metrics & performance targets

Customise dashboards and wallboards with IFS-mplsystems’ performance monitoring design tool, which allows you to project the contact centre team’s progress while motivating the agents to work together to achieve set targets.

Whether for agent or supervisor desktop, a manager’s tablet, or a Plasma screen, this simple design tool also allows admin staff to create a personalised screen of individual or team performance. Users can configure the above snap shot to reflect progress against each business’ specific goals, thereby ensuring that the workforce stays focused on key targets and transforms productivity.

Clearly see your teams' stats with our customisable dashboard builder

Features & Benefits

  • Point & click tools to configure a customised snap shot of performance
  • Combine data from many sources in a unified report
  • Clear, visual representation of specific targets and goals
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SUCCESS STORIES »

mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.
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TCSJOHNHUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service
Read more »

The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers
Read more »

WHITE PAPERS »

How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre?
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5 Steps to a Multi-Channel Contact Centre
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LATEST NEWS »

Introducing Conversational AI in the Contact Centre
18th September, 2018
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Ensuring the ROI of Adding Artificial Intelligence
5th September, 2018
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Most Customers Hate AI & Chatbots for This Reason…
28th August, 2018
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JOIN OUR MAILING LIST »
  • Gamestec

    The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’

    Read More »

  • IFS-mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • field service apps

    TCS JOHN HUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamestec

    The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’

    Read More »

  • IFS-mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • field service apps

    TCS JOHN HUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »

  • Gamestec

    The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’

    Read More »

  • IFS-mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

    Read More »

  • field service apps

    TCS JOHN HUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

    Read More »