Email Management Software
Transform response rates and improve agent productivity with email management software
Even though email accounts for only 15% of overall inbound call centre transactions, research has shown that over 30% of consumers actually list email as their favoured contact channel and its use in customer service is steadily growing.
Yet too often email response time is slow and agents are used inefficiently due to the reliance on standard desktop email solutions rather than email management software designed for customer service.
mplsystems email management software allows businesses to transform their email customer service by enabling them to respond to email enquiries faster, with better quality responses and significantly reduce service costs whilst still delivering a personalised customer experience.
Clean, simple layout with drag & drop features for maximum efficiency