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Richard Snow, Ventana Research, releases full review of mplsystems customer experience technology

11th January, 2016

In January 2016 Richard Snow, VP & Research Director, released a new analyst perspective on mplsystems service “mplsystems offers array of customer experience support for contact centres”. In this article Richard summarises mplsystems customer contact, customer service CRM and field service management technologies summarising:

“To my knowledge, mplsystems is the only vendor to support such a diverse set of capabilities, and while it might not include all the features of some of the stand-alone systems, they are tightly integrated, which as I said above is essential to supporting Omni channel experience. Companies on or beginning a journey toward Omni-channel customer service should include this company in the vendors they assess.”

 To read the full article please click here- http://richardsnow.ventanaresearch.com/2016/01/04/mplsystems-offers-array-of-customer-experience-support-for-contact-centers/

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