Award Winning Customer Contact Solutions for some of the worlds leading organisations
IFS-mplsystems are award-winning providers of Contact Centre, Customer Engagement and Field Service solutions and are experts in building solutions around complex business processes. As a result of our unique technology offering, IFS-mplsystems works with many clients globally including major brands such as Babcock International, Aviva and Iceland through to small, start-up businesses who use the technology to better manage their customer experience or field service operations. Please find below a range of our success stories to find out more about the solutions we have provided for our customers.
Dealing with approximately 300k calls and 200k visits a year, HomeServe Gas selected IFS-mplsystems to deploy a complete end-to-end customer service solution that would be used by and benefit all of their agents within the contact centres, their engineers out in the field and all supervisors over-seeing the business.
Leading Furniture repair specialist, Ecomaster, selects IFS-mplsystems for end-to-end service delivery solution
CarShop, the UKs leading Car Supermarket Group has selected IFS-mplsystems to provide an integrated CRM and multi channel contact system to support its nationwide sales operation.
IFS-mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents
IFS-mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals
The Unified Desktop solution from IFS-mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.
IFS-mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.
The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’
IFS-mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.
IFS-mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling
IFS-mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.
Ford Retail Online
IFS-mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required
IFS-mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites
IFS-mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements
IFS-mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app
IFS-mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution
TCS JOHN HUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service
IFS-mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels