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Customer Stories

Award Winning Customer Contact Solutions for some of the worlds leading organisations

IFS-mplsystems are award-winning providers of Contact Centre, Customer Engagement and Field Service solutions and are experts in building solutions around complex business processes. As a result of our unique technology offering, IFS-mplsystems works with many clients globally including major brands such as Babcock International, Aviva and Iceland through to small, start-up businesses who use the technology to better manage their customer experience or field service operations. Please find below a range of our success stories to find out more about the solutions we have provided for our customers.

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  • HomeServe Gas

    HomeServe Gas

    Dealing with approximately 300k calls and 200k visits a year, HomeServe Gas selected IFS-mplsystems to deploy a complete end-to-end customer service solution that would be used by and benefit all of their agents within the contact centres, their engineers out in the field and all supervisors over-seeing the business.

  • Ecomaster

    Leading Furniture repair specialist, Ecomaster, selects IFS-mplsystems for end-to-end service delivery solution

  • CarShop

    CarShop, the UKs leading Car Supermarket Group has selected IFS-mplsystems to provide an integrated CRM and multi channel contact system to support its nationwide sales operation.

  • Babcock International

    IFS-mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirement into a simple interface for Babcock’s contact centre agents

  • Aviva

    IFS-mplsystems works with Aviva and their partners on the design and deployment of individually branded ‘customer experience’ portals

  • Fitness First

    The Unified Desktop solution from IFS-mplsystems allows Fitness First to aggregate relevant customer and transactional data from the company’s CRM.

  • Engie

    IFS-mplsystems put in place an agent desktop solution drawing data from multiple systems including asset information and their ERP solution.

  • Gamestec


    The solution collapses the service desk, planning and dispatch functions into a single agent desktop enabling the contact centre to communicate directly with engineers’

  • Metric Group

    IFS-mplsystems used the power of smartphone technology to synchronise data between the mobile field workforce and both front and back- office operations.

  • Studio Moderna

    IFS-mplsystems configured a solution to Studio Moderna’s exact requirements in social media, email and e-commerce contact handling

  • Together Housing

    IFS-mplsystems designed a unique contact centre solution that brings together all calls from the multiple social housing brands within the group into one secure system.

  • Ford Retail Online

    IFS-mplsystems designed an innovative sales management and communication platform to provide the integration of all the channels required

  • Express Medicals

    IFS-mplsystems implemented an advanced customer contact solution that was flexible enough to manage the large amounts of bookings across multiple sites

  • Global Blue

    IFS-mplsystems implemented a multi-channel, multi-lingual contact technology and intelligent desktop solution customised to meet global requirements

  • SSS UK

    IFS-mplsystems technology enables automated scheduling of SSS UK’s field engineers, comprehensive service desk portal and an integrated mobile app

  • Sensilab

    IFS-mplsystems provided leading healthcare retailer Sensilab with a truly integrated customer engagement CRM and sales agent desktop solution

  • field service apps


    TCS JOHN HUXLEY selected a cloud-based field service management solution that integrated service desk, dynamic scheduling and mobile field service

  • Gamcare

    IFS-mplsystems’ solution allows calls and web chat to be blended across all agents to remove previous inefficiencies and to improve client service levels