IFS-mplsystems Nominated for Contact Centre Technology Awards 2017
20th April, 2017
IFS-mplsystems are delighted to have been named a finalist in the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards.
We have been nominated for the technology awards this year for our IntelligentContact solution; bringing together both Omni-Channel Contact Centre and CRM Customer Service in a single agent desktop, the software provides a transformational way of managing calls, email, chat, social and mobile, through a single customer views for agents in an ‘intelligent’ application.
The platform incorporates all the ingredients of the traditional contact centre, including an ACD, providing skills based routing and queuing, plus IVR, call recording and workforce optimisation. Enabling businesses to connect with customers on any channel whilst providing a seamless omni-channel experience and visibility of all relevant customer data. The extensive case management capability enables follow ups to be managed whilst a flexible business rules engine enables users to set up complex workflows and automate business processes.
Available as both a premise and a cloud solution, IntelligentContact has enabled our customers to transform agent efficiency and customer experience by combining contact centre and CRM in a simple, intuitive application.
The awards are voted for by customers and readers of Call Centre Helper and are designed to recognise the best products on the market.
With only a week to go until the voting deadline closes for the Technology Awards, have your say today by clicking here!
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