The Highlights from Field Service Insight UK 2016
30th March, 2016
On the 9th March 2016, professionals in the Field Service sector gathered together at Grosvenor House hotel to attend the first Field Service Insight UK event. Hosted by mplsystems, Field Service Insight UK addressed key industry topics and technologies with a range of guest speakers, case studies and interactive discussions.
The event kicked off with a keynote presentation from Dave Ormston, IT Success Specialist from leading IT Consultancy LOCS, who presented “How to guarantee success when deploying field service projects…well, overcome inertia anyway!” Guest speaker, Nick Frank hosted a successful interactive session whereby he talked about how to drive business growth through Servitisation and Proactive Maintenance. During this session Nick asked the audience to discuss where their business sits on the “Roadmap to Connectivity” provoking a discussion on how each business could move themselves to a more pro-active approach.
Field Service Insight UK also included two case study presentations for delegates to hear from organisations who have deployed new field service projects and could share their knowledge and experience. Paul Gresty, Managing Director, Ecomaster, provided insight in to the deployment of their end-to-end field service project and gave advice on what to consider when deploying a new project within the business. This was followed by a case study presentation from Rob Burgess who focused his presentation of metrics that matter in field service. Rob detailed the journey TCS went on to transform how they managed and used data to help improve the businesses overall service delivery.
The day was attended by a range of field service organisations including Aggreko, Elekta, BT Facilities Services and Home Energy Services. One delegate commented “I attend a lot of events to try and understand what changes are happening in the industry and how these can help improve our business. I found Field Service Insight UK one of the best events as it provided a great mix of presentations and topics for the audience.”
Paul White, CEO, mplsystems focused on two main innovations in field service technology, self-service/text based channels and real-time and proactive scheduling. As part of this session, Neal Jones, Senior Developer at mplsystems, provided a demonstration on how businesses can utilise self-service/automation within the field service sector and how this technology can help improve business productivity and customer satisfaction.
“The field service industry is rapidly changing and introducing more and more advanced tools and technologies to improve operations than ever before. It is therefore important for organisations to understand the industry, what is changing and how other businesses are successfully implementing field service solutions to improve performance and remain competitive.” Commented Susannah Richardson, Marketing Director at mplsystems. “This is why we decided to host Field Service Insight UK and ensured we have a good mix of presentations and speakers that would provide the audience with insight across lots of different levels in the industry.”
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