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Webinars

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  • Nicola Millard Super Agent 2020 – Part two

    Nicola Millard discusses what people think the contact centre will look like in 2020.

  • Nicola Millard Super Agent 2020 – Part one

    Nicola Millard discusses what people think the contact centre will look like in 2020

  • Email Management

    Top Tips to make Email Cost Effective in the Call Centre

    Susannah Richardson discusses top tips to effectively manage email in the call centre

  • 10 Clever Ways to Improve Call Centre Performance

    In this webinar we looked at 10 ways in which call centre performance can be improved

  • The Best Contact Centre Metrics

    In this interactive webinar we looked at the best measurements to use in the contact centre.