BOOK A DEMO TODAY
0800 0931 474

The Best Contact Centre Metrics

Are you measuring the right things in your contact centre?  What are the best metrics to use?

In this interactive webinar we looked at the best measurements to use in the contact centre.

Agenda

Jonty Pearce, Call Centre Helper

Carolyn Blunt, Real Results – The best metrics for your Contact Centre

Paul White, IFS-mplsystems – Balanced Metrics and Improving Metrics with Technology

Your tips for metrics in the contact centre

  • Topics to be discussed

    • Average Handling Time
    • Customer Satisfaction
    • NetPromoter Scores
    • Customer Effort and NetEasy
    • Improving Service Levels
    • Measuring Productivity
    • Quality vs Quantity
    • Measuring Quality
    • Employee Satisfaction
    • Your chance to share your own ideas

    This webinar was brought to you by Call Centre Helper and is sponsored by mplsystemsInteractive Q&A – Live questions from the audience

share this on facebook share this on twitter share this on linkedin share this on google plus share this via whatsapp

View our webinar now

RELATED MPL SYSTEMS WEBINARS

  • 10 Clever Ways to Improve Call Centre Performance

    In this webinar we looked at 10 ways in which call centre performance can be improved

  • 10 Clever Ways to Improve Call Centre Performance

    In this webinar we looked at 10 ways in which call centre performance can be improved

  • The Best Contact Centre Metrics

    In this interactive webinar we looked at the best measurements to use in the contact centre.