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Transforming Service Management Delivery

Transforming Service Management Delivery

Bombarded by new service management delivery options and confused how new technology will fit alongside your existing systems and fit into your budget? Struggling with disparate systems and departments already and wondering how do you plug the gaps?

Recent research by consultancy firm TNS indicated that 87% of Europeans had suffered field service operatives turning up late. Meanwhile, Aberdeen’s Mobile Field Service 2012 research found the top complaint from customers was that a technician, once on site, couldn’t resolve the issue (45% of respondents). Although field service management  technology has moved on leaps and bounds over the last 10 years and there is a huge array of systems and applications on the market, the reality is that the majority of organisations are failing to dramatically improve service levels.

1. Why do organisations fail to deliver today?
Trends and what to consider?
2. Mobile field service
3. Scheduling and optimisation
4. Parts locator and boot stock management
5. Analytics
6. Real-time monitoring
7. Sales and marketing in field service
8. Off the shelf versus customised
9. Self-service and web portals
10. End-to-end KPI’s
11. The rise of cloud

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