BOOK A DEMO TODAY
0800 0931 474

Transforming Service Management Delivery

Transforming Service Management Delivery

Bombarded by new service management delivery options and confused how new technology will fit alongside your existing systems and fit into your budget? Struggling with disparate systems and departments already and wondering how do you plug the gaps?

Recent research by consultancy firm TNS indicated that 87% of Europeans had suffered field service operatives turning up late. Meanwhile, Aberdeen’s Mobile Field Service 2012 research found the top complaint from customers was that a technician, once on site, couldn’t resolve the issue (45% of respondents). Although field service management  technology has moved on leaps and bounds over the last 10 years and there is a huge array of systems and applications on the market, the reality is that the majority of organisations are failing to dramatically improve service levels.

1. Why do organisations fail to deliver today?
Trends and what to consider?
2. Mobile field service
3. Scheduling and optimisation
4. Parts locator and boot stock management
5. Analytics
6. Real-time monitoring
7. Sales and marketing in field service
8. Off the shelf versus customised
9. Self-service and web portals
10. End-to-end KPI’s
11. The rise of cloud

share this on facebook share this on twitter share this on linkedin share this on google plus share this via whatsapp

To download this document, please fill in your details, a link will then appear below:


WHERE DID YOU HEAR ABOUT US?

LATEST NEWS »

Retail Shopping in the UK – Communication Channels of Preference
25th January, 2018
Read more »

Retail trends to unfold in 2018; innovative store concepts, blockchain and supply chain transformation
18th January, 2018
Read more »

2018 Service Predictions: How to Get There in Reality
15th January, 2018
Read more »

BOOK A DEMO »

If you'd like any more information, please fill in your details below and we'll be in touch:

WHERE DID YOU HEAR ABOUT US?

Join our mailing list

RELATED MPL SYSTEMS WHITE PAPERS

  • Self-service solutions

    Top 3 Self-Service Solutions for Field Service

    mplsystems explore the transitioning role of the customer and how the proliferation of mobile devices has created a demand for self-service technologies

  • Unified Agent Desktop

    4 Key Factors that Define a Unified Agent Desktop

    In order to provide the level of customer service customers are now demanding, agents need to have instant access and full visibility of customer data from across the business from a single, easy to access place

  • Self-service solutions

    Top 3 Self-Service Solutions for Field Service

    mplsystems explore the transitioning role of the customer and how the proliferation of mobile devices has created a demand for self-service technologies